Keyfacts about our service
This is an important document for you to read.
About our services and costs
London & Country Mortgages Ltd
Unit 26 (2.06)
Newark Works
2 Foundry Lane
Bath
BA2 3GZ
This document explains the services we are able to offer to you as a mortgage and insurance intermediary.
1. Whose products do we offer?
Insurance
Term Assurance and Income Protection Insurance
We offer products from a range of insurers for term assurance and income protection policies.
We only offer products from a limited number of insurers for term assurance and income protection policies.
We only offer products from a single insurer for term assurance and income protection policies.
Buyer Protection Insurance
We offer products from a range of insurers for Buyer Protection Insurance policies.
We only offer products from a limited number of insurers for Buyer Protection Insurance policies.
We only offer a product from ARAG Allgemeine Versicherungs-AG Branch UK for Buyer Protection Insurance.
Mortgages
We offer a comprehensive range of mortgages from across the market, but not deals that you can only obtain by going direct to a lender. Our advice is limited to 1st charge mortgages and does not include 2nd charge loans or bridging finance
We only offer mortgages from a limited number of lenders.
We only offer mortgages from a single lender.
2. Which Service will we provide you with?
Insurance
Term Assurance and Income Protection Insurance
We will advise and make a personal recommendation for you after we have assessed your needs for term assurance and income protection policies and act on your behalf when you request your application is submitted to the insurer.
You will not receive advice or a recommendation from us for term assurance and income protection. We may ask some questions to narrow down the selection of products that we will provide details on. You will then need to make your own choice about how to proceed.
Buyer Protection Insurance
We will advise and make recommendation for you after we have assessed your needs for Buyer Protection Insurance.
You will not receive advice or a personal recommendation from us. We may ask some questions to narrow down the selection of products that we will provide details on. You will then need to make your own choice about how to proceed.
Mortgages
We will advise and make a recommendation for you on mortgages after we have assessed your needs.
You will not receive advice or a recommendation from us. We may ask some questions to narrow down the selection of mortgages that we will provide details on. You will then need to make your own choice about how to proceed.
3. Do you need to pay us for our services?
Insurance
Term Assurance and Income Protection Insurance
A fee.
No fee - L&C will be paid a commission by the insurer which is a percentage of the annual premium. Our employees receive a basic salary and also receive a bonus based on a number of factors, including the achievement of sales and quality targets.
Buyer Protection Insurance
A fee.
No fee.
You will receive a quotation which will tell you about any other fees relating to any particular insurance policy.
Mortgages
A fee of £nil payable at the outset and £nil payable when you apply for a mortgage.
No fee. We will be paid a commission directly by the lender, which will be shown in any illustration we send you.
You will receive an illustration when considering a particular mortgage, which will tell you about any fees relating to it.
London & Country Mortgages Limited (L&C) is a privately owned company and does not have any direct, or indirect holding in an insurance undertaking. We are included in the Financial Services Register, which can be accessed on the Financial Conduct Authority's website.
4. Who regulates us?
London & Country Mortgages Ltd, Unit 26 (2.06), Newark Works, 2 Foundry Lane, Bath, BA2 3GZ is authorised and regulated by the Financial Conduct Authority. Our Financial Services Register number is 143002. Our permitted business includes advising on and arranging mortgages and non-investment insurance contracts. You can check this on the Financial Services Register by visiting the FCA's website: www.fca.org.uk/firms/systems-reporting/register or by contacting the FCA on 0800 111 6768.
5. What to do if you have a complaint
If you wish to register a complaint, please contact us:
...in writing: write to London & Country Mortgages Ltd, Complaints Department, Unit 26 (2.06), Newark Works, 2 Foundry Lane, Bath, BA2 3GZ
...by email: complaints@landc.co.uk
...by phone: 01225 408000
If you cannot settle your complaint with us you may be entitled to refer it to the Financial Ombudsman Service.
6. Are we covered by the Financial Services Compensation Scheme (FSCS)?
We are covered by the FSCS. You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim.Further information about the compensation scheme arrangements is available from the FSCS.